We appreciate your interest in our website. The protection of your privacy is very important to us.
We collect personal data about you when you interact with us in order to provide and improve our goods and services to you. For example, when you open a customer account, place an order, send us feedback or contact us for any reason.
We may disclose personal data to other companies within our group, our agents and suppliers / service providers, credit reference agents (see below for details), law enforcement agencies and our business partners. We will only disclose personal data necessary to achieve the purpose and in accordance with applicable laws.
If we process personal data outside of the EEA, we will put safeguards in place to protect the personal data transferred in accordance with applicable laws.
Below, we describe in detail how your data are used. If you have any questions, please contact us at firstname.lastname@example.org.
The company who is responsible for, and controls the processing of, your personal data (the controller in the meaning of Section 3 (7) of the Federal Data Protection Act (BDSG)) is Birkenstock digital GmbH, BIRKENSTOCK Campus, 53577 Neustadt (Wied), Germany.
Storage of access data in server log files
When you visit our webpages, we merely store access data (such as the name of the requested file, the date and time of the access, the amount of data transmitted and the requesting provider) in server log files. These data are analysed exclusively for the purpose of ensuring smooth operation of the site and to improve our services and do not allow us to draw any conclusions about you. Details of the data collected and stored by the third party cookies and plugins used on our webpages and how you can control this are included below.
Collection and use of data for the processing of your order, fulfilling the contract and when opening a customer account
We collect personal data from your when you place an order, if you share such with us voluntarily within the scope of your order, when you contact us (e.g. via contact form or e-mail) or when opening a customer account. The respective input forms show which data are collected. We use the data you share with us for processing your order, fulfilling the contract and responding to your inquiries. After the contract has been fulfilled or your customer account has been deleted, your data will be blocked from further use and will be deleted upon expiry of the retention periods according to applicable tax law and commercial law, unless you have expressly consented to the further use of the data or we have a legally permitted additional use of the data that we tell you about below. You may delete your customer account at any time by sending a message to our customer service team or by means of a designated function available when you access your customer account.
Forwarding of data for the fulfilment of the contract
In connection with the fulfilment of the contract, we will forward your contact details to the delivery service responsible for delivering your order as necessary for the delivery of your ordered goods.
Use of your data for advertising purposes
Apart from the processing of your data for the purpose of fulfilling your purchase from Birkenstock digital GmbH, we also use your data to communicate with you about your orders and certain products or marketing campaigns and to recommend products or services that you could be interested in.
With respect to the use of your personal data for advertising purposes, you can object to all or individual communication whenever you wish. This is not subject to any costs except for the transmission costs according to the applicable rates. Simply use one of the provided communication routes (e.g. click the unsubscribe link in the respective product recommendation, e-mail, fax, letter).
If you subscribe to our newsletter, we will use the required data or the data separately stated by you (your personal data) in order to regularly send you our e-mail newsletter. The partner company salesforce.com (EMEA Limited, Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY, United Kingdom), is responsible for the technical processing of the newsletter transmission. However, the scope of the transmitted data is limited to the required minimum.
The subscription to the newsletter takes place by means of a double opt-in procedure. After subscribing to the newsletter, you will receive a confirmation e-mail asking you to confirm the newsletter subscription by clicking the link contained in the confirmation e-mail. You will receive the newsletter only after confirming by clicking the link contained in the e-mail.
If you no longer want to receive the newsletter, you can unsubscribe from the newsletter using various communication means (e.g. click the unsubscribe link in the newsletter, e-mail, fax, letter). This is not subject to any costs except for the transmission costs at the applicable rates.
Personal product recommendations by e-mail
To improve your personal shopping experience as a customer of Birkenstock digital GmbH and our services, we will occasionally use your personal data to send you interesting offers by e-mail, regardless of whether you have subscribed to our newsletter. In this way, we endeavour to draw your attention to interesting items from our collection, which could attract your attention under consideration of the items you purchased from us in the past. In this context, we comply strictly with statutory regulations.
If you no longer want to receive any personal product recommendations, you can stop to this use of your personal data whenever you wish. This is not subject to any costs except for the transmission costs according to the applicable rates.
Simply use one of the provided communication routes (e.g. click the unsubscribe link in the respective product recommendation, e-mail, fax, letter).
The partner company salesforce.com EMEA Limited, Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY, United Kingdom, Germany, is responsible for the technical processing of the transmission of personal product recommendations by e-mail. However, the scope of the transmitted data is limited to the required minimum.
Use of Google Analytics for web analysis purposes
Moreover, you can prevent the collection of data concerning your use of the website (including your IP address), which are generated by the cookie, and the processing of these data by Google by downloading and installing the browser plugin that is available under this link.
Instead of using the browser plugin, you can click this link in order to prevent the collection of data by Google Analytics in the future. In this case, an opt-out cookie will be stored on your device. If you delete your cookies, you need to click the link anew.
Use of AddThis for advertising analysis purposes
On this website, data are collected and stored by AddThis, 8000 Westpark Dr. Suite 625, McLean, VA 22102, USA. From these data, usage profiles are created using pseudonyms. These usage profiles are used to analyse visitor behaviour and are used to improve our website, goods and services. Cookies may be used for this purpose. Cookies are little text files that are stored locally on your computer and that enable the recognition the next time our website is visited. Without your separate express consent, the pseudonymised usage profile will not be associated with personal data of the bearer of the pseudonym. Here you can object to the collection and storage of data for web analysis purposes at any time with effect for the future.
Use of Webtrekk for marketing and optimisation purposes
On this website, technologies of Webtrekk GmbH www.webtrekk.com are used to collect and store data for marketing and optimisation purposes. From these data, usage profiles may be created under a pseudonym. Cookies may be used for this purpose. Cookies are little text files that are stored in the cache of the site visitor's Internet browser. The cookies enable the recognition of the Internet browser.
Without the express consent of the subject, the data collected with Webtrekk technologies will not be used for personally identifying the visitor to this Web site and will not be associated with the personal data via the pseudonym. The data collection and storage may be objected to here at any time with effect for the future.
Use of Facebook plugins
Our website uses social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the label "Social plugin of Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance is available here.
When you access a page of our website that contains such a plugin, your browser will establish a direct connection to the Facebook servers. The content of the plugin will be transmitted from Facebook directly to your browser, which will integrate it in the page. Through this integration, Facebook receives the information that your browser has accessed the respective page of our website, even if you do not have any Facebook profile or are currently not logged in to Facebook. Your browser directly sends this information (including your IP address) to a Facebook server in the USA, where it is stored.
If you are logged in to Facebook, Facebook can directly map the visit to our website to your Facebook profile. If you interact with the plugins, e.g. by clicking the "Like" button or by entering a comment, this information will also be sent directly to a Facebook server, where it will be stored. Furthermore, the information will be published on your Facebook account and displayed to the general public, your Facebook friends or friends of friends depending on your Facebook privacy settings.
For details on the purpose and scope of the data collection and further processing and use of the data by Facebook and your rights and configuration options to protect your privacy, please refer to the privacy information of Facebook.
If you do not want Facebook to directly map the data collected via our website to your Facebook profile, you need to log out from Facebook before visiting our website. You can also prevent the loading of the Facebook plugins entirely using add-ons for your browser, e.g. the "Facebook Blocker" or the script blocker "NoScript".
Use of Twitter plugins (e.g. "Twitter" button)
Our website uses social plugins ("plugins") of the microblogging service Twitter, which is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plugins are marked with a Twitter logo, e.g. in the form of a blue "Twitter bird". An overview of the Twitter plugins and their appearance is available here: https://twitter.com/about/resources/buttons
When you access a page of our website that contains such a plugin, your browser will establish a direct connection to the Twitter servers. The content of the plugin will be transmitted from Twitter directly to your browser, which will integrate it in the page. Through the integration, Twitter receives the information that your browser has accessed the respective page of our website, even if you do not have any Twitter profile or are currently not logged in to Twitter. Your browser directly sends this information (including your IP address) to a Twitter server in the USA, where it is stored.
If you are logged in to Twitter, Twitter can directly map the visit to our website to your Twitter account. If you interact with the plugins, e.g. by clicking the "Twitter" button, the respective information will also be sent directly to a Twitter server, where it will be stored. Furthermore, the information will be published on your Twitter account, where it will be displayed publically or to your contacts depending on your Twitter privacy settings.
For details on the purpose and scope of the data collection and further processing and use of the data by Twitter and your rights and configuration options to protect your privacy, please refer to the privacy information of Twitter: https://twitter/privacy If you do not want Twitter to directly map the data collected via our website to your Twitter account, you need to log out from Twitter before visiting our website. You can also prevent the loading of the Twitter plugins entirely using add-ons for your browser, e.g. the script blocker "NoScript" (http://noscript.net/).
Use of Pinterest
Even if you do not have any Pinterest account, you can modify the settings for saving your data here: https://help.pinterest.com/en/articles/personalization-and-data-other-websites
Use of Rocket Fuel Inc.’s Remarketing Feature
Right to information and contact
You are entitled to free information on the data stored about your person and, if necessary, to correction, blocking or deletion of these data. If you have any questions concerning the collection, processing or use of your personal data, to request information, correction, blocking or deletion of data, to revoke any previously granted consent or to object to a certain use of data, please contact our data protection official in writing:
BIRKENSTOCK GmbH & Co. KG Services
Data Protection Official