Thank you for selecting Birkenstock. Every item is backed by our long tradition of selling quality footwear. If you are unsatisfied with your purchase, simply ship it back to us within 30 days of receiving your order, in new and unworn condition with original packaging, and we will happily issue a refund.
If your order was placed with a registered account:
Log in to your profile to access your order history. Click the return button to generate a return authorization and prepaid return shipping label. These labels are for items returned from continental U.S., Alaska and Hawaii addresses only.
If your order was placed as a guest OR you registered an account after your order was placed:
Locate your shipping confirmation email and click the Generate a Return Label button towards the bottom of the email to generate a return authorization and prepaid return shipping label. These labels are for items returned from continental U.S., Alaska and Hawaii addresses only.
For all returns:
- Keep the UPS tracking number for follow up if needed.
- Returns will only be received up to 30 days from delivery of your merchandise.
- Complete the form on the packing slip as this will help us to expedite your return. You can only use the return form for products itemized on the packing slip.
- All merchandise received back must have the shipping label generated from our website and be in their original purchase condition (not worn) including product packaging.
- Returns are subject to inspection upon receipt. All packages, including original containers, must be unmarked and not defaced in any manner.
Once we receive and inspect your return we will issue a credit to you for the value of the merchandise (including any sales tax, if applicable), which will be applied to the payment method used on the original purchase. Any shipping charges that may apply will not be refunded. Please allow 2-3 weeks (including transit time) for the processing of your refund.
Please note, we can only accept returns from purchases made on www.birkenstock.com/US. If you made a purchase from an independent retailer or another online retailer, please return the product to the store from which you purchased, under the guidelines of their respective return policy.
Items purchased on www.birkenstock.com/US can only be returned using the prepaid UPS label generated from our website or from your shipping confirmation email, and cannot be returned to an independent retailer or another online retailer.