Items may be returned in original purchase condition and packaging within 30 days of delivery. If you would like to exchange an item, please follow the return instructions below and place a new order.
Returns Policy for Christmas 2017
We have extended our Returns Policy for Christmas 2017.
Orders placed from 13 November 2017 through 17 December 2017 can be returned up until 31 January 2018 subject to our returns policy.
All other orders can be returned within 30 days of delivery.
STEP 1: Locate your shipping confirmation email
STEP 2: Click the Generate a Return Label link in the email to generate a return authorization and prepaid return shipping label
STEP 3: Complete the return form included with your original order
STEP 4: Affix shipping label to sealed package and drop at a UPS Service Center near you.
After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.
All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
We can only accept returns from purchases made on www.birkenstock.com/us. If you made a purchase from an independent retailer or another online retailer, please return the product to the store from which you purchased, under the guidelines of their return policy.
Items purchased on www.birkenstock.com/us cannot be returned to an independent retailer or another online retailer.