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Frequently Asked Questions (FAQ)
What happens once an order is completed?
After your order is completed, we will send you an order confirmation by e-mail. This will include all of your order details. If you have set up a customer account, you can see the status of your order at any time under “My order history.”

As soon as your order has been sent out, you will receive an e-mail notification containing a shipment tracking link and the invoice as a PDF file.

A hard copy of the invoice will also be enclosed with your shipment.

Can I cancel or amend my order?

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?