What happens once an order is completed?
After your order is completed, we will send you an order confirmation by e-mail. This will include all of your order details. If you have set up a customer account, you can see the status of your order at any time under “My order history.”
As soon as your order has been sent out, you will receive an e-mail notification containing a shipment tracking link and the invoice as a PDF file.
A hard copy of the invoice will also be enclosed with your shipment.
Can I cancel or amend my order?
Can I also place an order by phone, fax, or mail?
Can companies place orders with you?
Why haven’t I received confirmation of my order?
Do I need a customer account to place an order?
As soon as your order has been sent out, you will receive an e-mail notification containing a shipment tracking link and the invoice as a PDF file.
A hard copy of the invoice will also be enclosed with your shipment.
Similar questions
Can I cancel or amend my order?
Can I also place an order by phone, fax, or mail?
Can companies place orders with you?
Why haven’t I received confirmation of my order?
Do I need a customer account to place an order?
Help & contact
By email:
By phone: +385 (0) 20770044
(8am – 8pm Monday through Friday,
10am – 6pm Saturdays)
10am – 6pm Saturdays)