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Frequently Asked Questions (FAQ)
Why haven’t I received confirmation of my order?
It may be possible that the confirmation e-mail has gone into your junk/spam folder, please check there for your confirmation, particularly for Hotmail and Live accounts. If you still haven’t received a confirmation e-mail please check with customer service, they will be happy to help. In the Contact us section of our website, you will find the telephone number (go to "Contact Us").

Can I cancel or amend my order?

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Do I need a customer account to place an order?

What happens once an order is completed?