Can I get an exchange?
We do not offer exchanges.
If you ordered the wrong size or would prefer a shoe in a different colour, simply order the desired item and just return the item already delivered free of charge.
If you are unsure of a size when ordering be sure to see our Size Guide.
How do returns work? What do I have to do?
How much time do I have to return the items?
How long does the refund normally take?
Are returns free of charge?
I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
I have not received a returns label or have lost my returns label. Do I now have to pay for the return?
If you ordered the wrong size or would prefer a shoe in a different colour, simply order the desired item and just return the item already delivered free of charge.
If you are unsure of a size when ordering be sure to see our Size Guide.