How much time do I have to return the items?
Once you have received your order, you have 15 days to return the items to us at BIRKENSTOCK.
How do returns work? What do I have to do?
Can I get an exchange?
How long does the refund normally take?
Are returns free of charge?
I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
I have not received a returns label or have lost my returns label. Do I now have to pay for the return?