Accessibility Statement

This accessibility statement is prepared in accordance with the European Accessibility Act (Directive (EU) 2019/882) and the Barrierefreiheitsstärkungsgesetz (BFSG – Act on the Implementation of Directive (EU) 2019/882).
Last updated: 28.10.2025

Accessibility Commitment

Birkenstock Europe is committed to ensuring digital accessibility for all users, including people with disabilities. We are continuously working to improve the user experience and ensure that our digital services are usable by everyone.
Our website is currently largely compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. While many areas of our website meet accessibility standards, some sections do not yet fully comply. We are actively working to resolve these issues and reach full compliance.

Non-Compliant Areas

Despite our ongoing efforts, the following areas of our website and digital services are not yet fully accessible:

Screen Reader Compatibility: Not all interface elements are currently labeled in a way that makes them accessible to screen readers or auditory tools.
Image Alt Text: Some images may lack fully descriptive alt texts.

These limitations are known and actively being addressed.

Accessibility Measures

To improve accessibility, Birkenstock Europe has taken the following steps:

Accessibility Audits: We conducted comprehensive audits of our website design and builds with our Accessibility partners based on WCAG 2.2 Level AA standards.
Ongoing Monitoring: We have integrated both automated testing tools and manual audits to ensure compliance is maintained continuously.

Feedback and Support

If you encounter any accessibility barriers or need assistance, we encourage you to contact us:

Email: customerservice.de@birkenstock.com
Recommended Subject Line: ‘Feedback on Web Accessibility’

Address: Birkenstock Europe GmbH
Burg Ockenfels
53545 Linz am Rhein
Germany

Please provide the URL of the page in question and a description of the issue. We aim to respond to all accessibility-related inquiries within 5 business days and will make all reasonable efforts to offer accessible alternatives or solutions.

Complaints Procedure

If you do not receive a satisfactory response from us within a reasonable period of time, or if you are not satisfied with the outcome, you may lodge a complaint with the competent authority:

Federal Monitoring Body for Accessibility of Information Technology (BFIT-Bund)
Bundesfachstelle Barrierefreiheit
Website: https://www.bfit-bund.de
Email: info@bfit-bund.de