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FREQUENTLY ASKED
QUESTIONS (FAQ)

Can I get my BIRKENSTOCK product repaired? If so where?

Thank you for trusting us with your Birkenstock repairs.

Due to high demand, we are currently pausing new repair requests until 2026 in order to provide the highest standard of care for repairs already underway. We appreciate your understanding and hope to resume this service soon.



I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?

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