Can I get an exchange?
An exchange of products is not possible.
If you have ordered a shoe in a wrong size or if you prefer another colour, simply order the new item and return the item which has already been delivered to you free of charge via our returns portal.
If you are not sure which size to order, you can download our size chart in PDF format.
How do returns work?
How do I get a refund for the returned items?
How much time do I have to return the items?
How long does the refund normally take?
Are returns free of charge?
I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
If you have ordered a shoe in a wrong size or if you prefer another colour, simply order the new item and return the item which has already been delivered to you free of charge via our returns portal.
If you are not sure which size to order, you can download our size chart in PDF format.
