I bought a BIRKENSTOCK product online and it is defective, how do I proceed?
We’re sorry to hear there’s an issue with your BIRKENSTOCK product. We conduct thorough quality checks to ensure every item meets our highest standards. If you believe your product has a defect, please contact our customer service team as soon as possible. To help us assess your claim, provide the following details.- Your order number
- Clear photos of the issue
- A brief explanation of the problem
You can reach our team here. Please note that we cannot guarantee a refund or replacement until we have reviewed your claim. Our team will be happy to assist you with the next steps!