My Order

• Can I cancel or amend my order?
• Can I also place an order by chat, phone, or mail?
• Why haven’t I received confirmation of my order?
• What happens once an order is completed?
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Shipping and Delivery

• What Are the Shipping Costs?
• Can I ship to multiple addresses?
• Do you ship internationally?
• How long will it take for my order to arrive?
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Return

• How do returns work?
• I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
• Are returns free of charge?
• Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
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Faults and repairs

• Can I get my BIRKENSTOCK product repaired? If so where?
• I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?
• I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

Product & Stock

• I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?
• How can I recognize a fake BIRKENSTOCK website?
• I think I may have received a fake product.
• Where are your stores located?
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Promotional Codes

• Where can I redeem promotional codes/voucher?

Payment

• What payment methods are available?

Customer Account & Newsletter

• Benefits of creating an account
• How can I unsubscribe from the newsletter?
• How can I create an account?
• What can I do if I have forgotten my password?
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Product Information

• Where can I find information on the various footbed types?
• Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?
• The footbed of my Birkenstocks has gotten dirty. What can I do?
• How do I care for the upper material of my BIRKENSTOCK shoes?
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Gift Cards

Other

• Do you have a physical store?
• I don’t see my question in the list.

Care Essentials FAQ

• Where are Birkenstock Care Essentials made?
• Are Birkenstock Care Essentials certified?
• Do Birkenstock Care Essentials test on animals?
• Are Birkenstock Care Essentials made with natural ingredients?
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