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FAQ

Frequently asked questions



Why can’t I find my favourite style anymore?
There are two main reasons why a specific style might no longer be available on our website:

1. Seasonal Items: Some styles are part of limited-time seasonal collections, and once they sell out, they’re no longer restocked.
2. Old Models: The style you’re looking for might be an older model that’s no longer available. You might find a similar new style that meets your needs. Be sure to check back often, as new stocks and sizes are regularly updated.

Stay Notified with Our Availability Service
You can sign up for our availability service to receive a reminder when the item is back in stock. Simply enter your email address on the product page, and we’ll notify you as soon as it’s available again.

My size/width/favorite model is no longer available.

I think I may have received a fake product.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Where are your stores located?