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FAQ

Frequently asked questions

How do I receive a gift certificate?
When the order of the gift certificate is completed, we will send the gift certificate via email to the email address indicated in the order process. In case you did not receive an email, please also check your spam folder.

You can access your gift certificate as follows:

  • via the email with the subject line “A gift certificate from”.
  • Open the email in your inbox. If you cannot find the email in your inbox, please also check your spam folder.
  • In this email, you can find the gift certificate with the 16-digit code.

You can print any number of copies of your gift certificate. However, the gift certificate code can only be used until the amount is fully used up.

Where can I buy a gift certificate?

Where can I redeem a gift certificate?

Welche Einschränkungen und Bedingungen gibt es für Geschenkgutscheine?