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Order for Christmas before 20 Dec 12pm

Extended right to return: 60 days

Up to 30% off — members only!

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FREQUENTLY ASKED
QUESTIONS (FAQ)

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FAQs
Return
How much time do I have to return the items?

How much time do I have to return the items?

Once you have received your order, you have 30 days to return the items to us at BIRKENSTOCK.

Extended right to return for your Christmas orders
We are offering a right to return which has been extended to 60 days for all items ordered between 24 November and 29 December 2025.

How do returns work?

How do I get a refund for the returned items?

Can I get an exchange?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

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