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FAQ

Frequently asked questions

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?
We strive to offer a wide variety of styles, colors, and sizes to suit the majority of our customers. However, it's impossible to stock everything, and some styles or colors may be exclusive to certain international markets. Birkenstock features timeless staple styles that are available year-round, as well as seasonal editions released in limited quantities.

Stay in the Loop with Our Availability Service
Don’t miss out on your favorite items! You can sign up for our availability service to receive an alert when a product is back in stock. Simply enter your email address on the product page, and we’ll notify you as soon as it’s available again.

Why can’t I find my favourite style anymore?

My size/width/favorite model is no longer available.

I think I may have received a fake product.

Where are your stores located?

Contact Customer Service