Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
No, items purchased from the BIRKENSTOCK Online Shop cannot be returned or exchanged at physical retail stores, and vice versa.
For online purchases, returns must be processed through the official BIRKENSTOCK Online Shop. If you need to return an item bought from a physical store, please contact the store directly, as they have their own return and exchange policies. A valid sales receipt is usually required for processing.
Each purchase - whether online or in-store - creates a contract with the respective seller, who is responsible for handling returns and complaints.
For online order returns, please visit our Online Return Center.
How do returns work?
How do I get a refund for the returned items?
Can I get an exchange?
How much time do I have to return the items?
How long does the refund normally take?
Are returns free of charge?
I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
For online purchases, returns must be processed through the official BIRKENSTOCK Online Shop. If you need to return an item bought from a physical store, please contact the store directly, as they have their own return and exchange policies. A valid sales receipt is usually required for processing.
Each purchase - whether online or in-store - creates a contract with the respective seller, who is responsible for handling returns and complaints.
For online order returns, please visit our Online Return Center.
