I bought a BIRKENSTOCK product online and it is defective, how do I proceed?
We’re sorry to hear there’s an issue with your BIRKENSTOCK product. We conduct thorough quality checks to ensure every item meets our highest standards. If you believe your product has a defect, please contact our customer service team as soon as possible. To help us assess your claim, provide the following details.
You can reach our team here. Please note that we cannot guarantee a refund or replacement until we have reviewed your claim. Our team will be happy to assist you with the next steps!
Can I get my BIRKENSTOCK product repaired? If so where?
I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?
- Your order number
- Clear photos of the issue
- A brief explanation of the problem
You can reach our team here. Please note that we cannot guarantee a refund or replacement until we have reviewed your claim. Our team will be happy to assist you with the next steps!
