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Important information:

Dear Customer,

Thank you for visiting our website!
We currently receive many messages, especially via email. In order to save you some unnecessary waiting time for our processing of your inquiry and if it refers to your delivery or return or refund, we kindly ask you to be patient just a little longer.

On account of the current situation, the processing of returns may take up to 14 days. If, despite a return and 14 business days after receipt by us, you received a payment reminder or warning corresponding to the amount of your return, we kindly ask you to state in your message to us which items you returned. This will facilitate the processing of your inquiry.

Have a nice day and stay healthy!


Welcome to BIRKENSTOCK customer service

Use the dropdown menus below to find the right contact.

Questions from online shop customers

You will find answers to the most frequently asked questions under FAQ. We recommend that you take a look there first, as you will likely find the answer to your question there.

Contact Birkenstock

If you do not find the answer, you can, of course, contact our customer service department by phone or send a message using the following contact form:

At the local rate from a landline. Prices for cellphone calls may vary.
Please note that our Customer Service team is currently only able to provide support in English. We hope to be able to offer assistance in other languages as soon as possible.
8 a.m.–8 p.m. Monday through Friday,
10 a.m.–6 p.m. Saturdays

Your message to Birkenstock

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