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Welcome to BIRKENSTOCK customer service

Use the dropdown menus below to find the right contact.

Questions from online shop customers

You will find answers to the most frequently asked questions under FAQ. We recommend that you take a look there first, as you will likely find the answer to your question there.

Contact Birkenstock

If you do not find the answer, you can, of course, contact our customer service department by phone or send a message using the following contact form:

At the local rate from a landline. Prices for cellphone calls may vary.
Please note that our Customer Service team is currently only able to provide support in English. We hope to be able to offer assistance in other languages as soon as possible.
8 am &ndash 8 pm Monday through Friday,
10 am – 6 pm Saturdays

Your message to Birkenstock

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