How long does the refund normally take?
A refund of the purchase price will be approved once we have received and examined the returned items.
After we've received and inspected your return, refunds to the credit card may take up to 2 weeks. Please check with your bank if the refund has been processed within this period. If not, please contact our Customer Service.
How do returns work? What do I have to do?
Can I get an exchange?
How much time do I have to return the items?
Are returns free of charge?
I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
I have not received a returns label or have lost my returns label. Do I now have to pay for the return?
After we've received and inspected your return, refunds to the credit card may take up to 2 weeks. Please check with your bank if the refund has been processed within this period. If not, please contact our Customer Service.
