Q: Do you ship internationally?

When you visit our website at <a href="https://www.birkenstock.com/ae">www.birkenstock.com</a>, you have the option of selecting the page for your preferred country, which might be different to your country of residence. You can click on a particular country’s site to be redirected and order your goods there. Deliveries can only be made to addresses in the chosen country.<br><br> Each country has its own BIRKENSTOCK distribution network. The international shipping of individual pairs of shoes has a considerable environmental impact and therefore does not meet our sustainability principles.<br><br> <h2 class="faq-related">Similar questions</h2> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ae/faq-answer?cid=faq-eu-how-long-will-it-take-for-my-order-to-arrive">How long will it take for my order to arrive?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ae/faq-answer?cid=faq-eu-are-any-customs-duties-payable-for-my-order">Are any customs duties payable for my order?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ae/faq-answer?cid=faq-eu-how-much-is-shipping-and-handling">How much is shipping and handling?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ae/faq-answer?cid=faq-eu-can-i-ship-to-multiple-addresses">Can I ship to multiple addresses?</a><br></h4> <wainclude url="/on/demandware.store/Sites-MEA-Site/en_AE/Page-Include?cid=faq-eu-include-footer">

Q: How long will it take for my order to arrive?

<b>Standard delivery</b><br> Standard delivery generally takes 1 - 2 business days.<br> Orders are shipped with DHL Express.<br><br> <h2 class="faq-related">Similar questions</h2> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ae/faq-answer?cid=faq-eu-do-you-ship-internationally">Do you ship internationally?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ae/faq-answer?cid=faq-eu-are-any-customs-duties-payable-for-my-order">Are any customs duties payable for my order?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ae/faq-answer?cid=faq-eu-how-much-is-shipping-and-handling">How much is shipping and handling?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ae/faq-answer?cid=faq-eu-can-i-ship-to-multiple-addresses">Can I ship to multiple addresses?</a><br></h4> <wainclude url="/on/demandware.store/Sites-MEA-Site/en_AE/Page-Include?cid=faq-eu-include-footer">

Question 1

Can I cancel or amend my order?

Accepted Answer

If your order has not yet been prepared for shipment, you can have it cancelled in its entirety by our customer service. After placing the order, it is unfortunately no longer possible to change the delivery/billing address, to add further items, to remove individual items or to change the size/width of individual items.

If your order has already been shipped, you can return it to us free of charge.

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?

What happens once an order is completed?

Question 2

Can I also place an order by phone, fax, or mail?

Accepted Answer

Unfortunately, it is currently not possible to place orders with BIRKENSTOCK by phone, fax, or mail. Our customer service team will be happy to help if you have any questions regarding an online order, a complaint, or a return.

Can I cancel or amend my order?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?

What happens once an order is completed?

Question 3

Why haven’t I received confirmation of my order?

Accepted Answer

It may be possible that the confirmation e-mail has gone into your junk/spam folder, please check there for your confirmation, particularly for Hotmail and Live accounts. If you still haven’t received a confirmation e-mail please check with customer service, they will be happy to help. In the Contact us section of our website, you will find the telephone number (go to "Contact Us").

Can I cancel or amend my order?

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Do I need a customer account to place an order?

What happens once an order is completed?

Question 4

What happens once an order is completed?

Accepted Answer

After your order is completed, we will send you an order confirmation by e-mail. This will include all of your order details. If you have set up a customer account, you can see the status of your order at any time under “My order history.”

As soon as your order has been sent out, you will receive an e-mail notification containing a shipment tracking link and the invoice as a PDF file.

Can I cancel or amend my order?

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?

Question 5

Do I need a customer account to place an order?

Accepted Answer

No, you do not require a customer account. You can also place an order as a guest.

Can I cancel or amend my order?

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

What happens once an order is completed?

Question 6

Can companies place orders with you?

Accepted Answer

Unfortunately, we currently do not offer a business partner shop in your country and cannot process bulk orders for companies.

Can I cancel or amend my order?

Can I also place an order by phone, fax, or mail?

Do I need a customer account to place an order?

Why haven’t I received confirmation of my order?

What happens once an order is completed?

Question 7

How much is shipping and handling?

Accepted Answer

Standard delivery within the United Arab Emirates costs 15 AED for orders under 400 AED, and is free for orders over 400 AED, and generally takes 1-2 business days.

Express delivery is only available on orders delivered to Dubai, Abu Dhabi, Sharjah and Ajman and placed from Monday to Saturday between 12AM to 12PM GST and will be delivered on the same day before end of day. Orders with value over 400 AED cost 20 AED and orders with value below 400 AED cost 35 AED.

How long will it take for my order to arrive?

Do you ship internationally?

Are any customs duties payable for my order?

Can I ship to multiple addresses?

Question 8

Can I ship to multiple addresses?

Accepted Answer

Unfortunately not, each order must have a single shipping address when you check out. If you are shopping for people at alternate addresses you will have to place each order separately.

How long will it take for my order to arrive?

Do you ship internationally?

Are any customs duties payable for my order?

How much is shipping and handling?

Question 9

Do you ship internationally?

Accepted Answer

When you visit our website at www.birkenstock.com, you have the option of selecting the page for your preferred country, which might be different to your country of residence. You can click on a particular country’s site to be redirected and order your goods there. Deliveries can only be made to addresses in the chosen country.

Each country has its own BIRKENSTOCK distribution network. The international shipping of individual pairs of shoes has a considerable environmental impact and therefore does not meet our sustainability principles.

How long will it take for my order to arrive?

Are any customs duties payable for my order?

How much is shipping and handling?

Can I ship to multiple addresses?

Question 10

How long will it take for my order to arrive?

Accepted Answer

Standard delivery
Standard delivery generally takes 1 - 2 business days.
Orders are shipped with DHL Express.

Do you ship internationally?

Are any customs duties payable for my order?

How much is shipping and handling?

Can I ship to multiple addresses?

Question 11

How long will it take for my order to arrive?

Accepted Answer

Standard delivery
Standard delivery generally takes 1 - 2 business days.
Express delivery will delivered within the same day only to Dubai, Abu Dhabi, Sharjah and Ajman and placed from Monday to Saturday between 12AM to 12PM.

Do you ship internationally?

Are any customs duties payable for my order?

How much is shipping and handling?

Can I ship to multiple addresses?

Question 12

Are any customs duties payable for my order?

Accepted Answer

No customs duties apply for customers. All customs duties will be borne by BIRKENSTOCK.

How long will it take for my order to arrive?

Do you ship internationally?

How do I track my online order or find the delivery status and tracking numbers?

How much is shipping and handling?

Question 13

How do returns work?

Accepted Answer

If, for whatever reason, you are not satisfied with the purchased products, you can return unworn/unused items within 15 days, free of charge. Please contact our Customer Service Centre via the contact form or via email customerservice.me@birkenstock.com. Before contacting our agents, please have the order number at hand.

All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.

After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges will not be refunded. Please allow 2-3 weeks for the processing of your refund.

Returns can only be accepted for an order placed at www.birkenstock.com/ae. If you purchased from an independent retailer or another online retailer, please return the product following their respective guidelines.

Items purchased on www.birkenstock.com/ae cannot be returned to an independent retailer or another online retailer.

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

I have not received a returns label or have lost my returns label. Do I now have to pay for the return?

Question 14

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Accepted Answer

We are sorry to say that we are unable to accept returns from other domestic or international retailers and do not have control over independent retailers or their Returns Policy. This applies for the other retailers’ online shops as well as physical retail stores. Please contact the retailer you purchased your items from and return your goods to them according to their returns policy.

How do returns work?

How do I get a refund for the returned items?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Question 15

Are returns free of charge?

Accepted Answer

Yes, returns are free of charge.

How do returns work? What do I have to do?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

I have not received a returns label or have lost my returns label. Do I now have to pay for the return?

Question 16

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Accepted Answer

Please note that purchases from our online shop cannot be returned or exchanged in BIRKENSTOCK physical shop, nor can complaints about such purchases be lodged in these locations.

Vice versa, purchases from our physical shops cannot be returned to our BIRKENSTOCK online shop and complaints about such purchases cannot be lodged there.

Please note that we cannot refund or exchange any items purchased abroad or from other online retailers. Please contact the retailer from whom you purchased the item and return the item according to the retailer's returns policy.

How do returns work? What do I have to do?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

I have not received a returns label or have lost my returns label. Do I now have to pay for the return?

Question 17

Can I get an exchange?

Accepted Answer

We do not offer exchanges.

If you ordered the wrong size or would prefer a shoe in a different colour, simply order the desired item and just return the item already delivered free of charge.

If you are unsure of a size when ordering be sure to see our Size Guide.

How do returns work? What do I have to do?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

I have not received a returns label or have lost my returns label. Do I now have to pay for the return?

Question 18

How much time do I have to return the items?

Accepted Answer

Once you have received your order, you have 15 days to return the items to us at BIRKENSTOCK.

How do returns work? What do I have to do?

Can I get an exchange?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

I have not received a returns label or have lost my returns label. Do I now have to pay for the return?

Question 19

How long does the refund normally take?

Accepted Answer

A refund of the purchase price will be approved once we have received and examined the returned items.

After we've received and inspected your return, refunds to the credit card may take up to 2 weeks. Please check with your bank if the refund has been processed within this period. If not, please contact our Customer Service.

How do returns work? What do I have to do?

Can I get an exchange?

How much time do I have to return the items?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

I have not received a returns label or have lost my returns label. Do I now have to pay for the return?

Question 20

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?

Accepted Answer

We’re sorry to hear about your Birkenstock’s. Unfortunately, we cannot assist you directly on this matter. Please return to the store where you made your purchase with the product and receipt so that they can assist you accordingly.

I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

Can I get my BIRKENSTOCK product repaired? If so where?

Question 21

Can I get my BIRKENSTOCK product repaired? If so where?

Accepted Answer

In many cases, it is generally possible to have your BIRKENSTOCK sandals repaired. The costs, however, differ, depending on the article, size, material and design. Please contact independent repair shops for assistance.

I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?

Question 22

I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

Accepted Answer

We’re sorry to hear about your BIRKENSTOCK product. We conduct intensive quality checks in line with the highest standards. However, if you receive an item that is not in perfect condition, you can, of course, return it to us free of charge. Simply use the existing returns process.

Can I get my BIRKENSTOCK product repaired? If so where?

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?

Question 23

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Accepted Answer

We try to keep a large variety of styles, colours and sizes in stock that suit the majority of our customers and unfortunately it is impossible to stock absolutely everything. Foreign markets may have specific styles or colours made. BIRKENSTOCK has staple styles that are usually available all year round and also seasonal specials which are released and available in limited quantities.

Availability service
You can also use our availability service to be sent a reminder when an item is back in stock. Enter your e-mail address for the model you would like and we will let you know as soon as the item becomes available once again. You will find this option on all the product pages.

Why can’t I find my favourite style anymore?

My size/width/favorite model is no longer available.

I think I may have received a fake product.

Where are your stores located?

Question 24

Why can’t I find my favourite style anymore?

Accepted Answer

Generally, there are two reasons for why specific styles can’t be found on our website anymore: 1. Styles that are hard to find may have been seasonal items. Our seasonal items are usually only available in limited supply and for one season only. 2. The style you are looking for might be an old model, that isn’t available anymore. You may find one of our new styles that are similar to the one you are looking for. Keep an eye on the website as new stocks and sizes become available all the time.

Availability service

You can also use our availability service to be sent a reminder when an item is back in stock. Enter your e-mail address for the model you would like and we will let you know as soon as the item becomes available once again. You will find this option on all the product pages.

My size/width/favorite model is no longer available.

I think I may have received a fake product.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Where are your stores located?

Question 25

I think I may have received a fake product.

Accepted Answer

If you have purchased your product from our BIRKENSTOCK website or one of our physical stores we can guarantee that all our products should be 100% genuine. If you are still unsure of the product, please return it to the place of purchase where they will be able to clarify the genuine quality of the product. If you have not purchased it from any of these and suspect that it is fake, please contact our customer services team and provide them with

Domain or URL of website
Date of purchase
Purchase price
Merchant name of seller as stated on your invoice/bank statement
Your credit card type (Visa, Mastercard, etc)
Pictures of product

Misleading advertising or the marketing of counterfeit products are at odds with our brand and are not in keeping with our understanding of our partnerships. Rather, they disappoint the customers and harm our brand. We therefore resolutely tackle such undesirable developments whenever they come to light. We see this as our duty as managers and as the representatives of our shareholders. Find out more about our fight against product piracy by following this link www.birkenstock-group.com/de/en/brand/product-piracy/.

Why can’t I find my favourite style anymore?

My size/width/favorite model is no longer available.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Where are your stores located?

Question 26

My size/width/favorite model is no longer available.

Accepted Answer

If a particular model or size is no longer available on our website, this means it is no longer in stock. Some BIRKENSTOCK models are only available for a limited period, whereas others are manufactured again for each collection.

Availability service
You can also use our availability service to be sent a reminder when an item is back in stock. Enter your e-mail address for the model you would like and we will let you know as soon as the item becomes available once again. You will find this option on all the product pages.

Unfortunately, our Customer Service team has no access to stock and production information, and is therefore unable to provide you with any details about whether a product will become available again.

Why can’t I find my favourite style anymore?

I think I may have received a fake product.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Where are your stores located?

Question 27

Where are your stores located?

Accepted Answer

Please have a look at our store locator for help: Storefinder.

Why can’t I find my favourite style anymore?

My size/width/favorite model is no longer available.

I think I may have received a fake product.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Question 28

Where can I redeem promotional codes/voucher?

Accepted Answer

If you have a promotional code or a voucher, you can redeem it in your shopping cart. Below the items you wish to order, you will find a text box where you can enter your code. Please click on "Apply", and your discount will be applied immediately.

Please note that some promotional codes and/or gift certificates may only be valid subject to certain conditions (e.g. a minimum order value) and may not be valid in combination with other promotions.

In the event that your code/gift certificate does not work or if you receive an error message, please get in touch. In the "Contact Us" section of our website, you will find the telephone number of the BIRKENSTOCK customer service.

Question 29

What payment methods are available?

Accepted Answer

In our BIRKENSTOCK Online Shop, you can choose from a wide range of secure payment methods:

Credit & Debit card (Visa + MasterCard + American Express + Diners Club + Discover)

You can find more detailed information on the available payment methods here: overview of payment methods.

Question 30

Benefits of creating an account

Accepted Answer

If you create a BIRKENSTOCK Online Shop account, you will enjoy various benefits that make your visit even faster and more convenient. We offer the following services after you create an account:

A summary of your orders and their statuses
An option to save your billing and delivery addresses and to conveniently import them when placing an order
An option to set your preferred payment method
Special offers that are only available to registered customers

How can I unsubscribe from the newsletter?

How do I delete my customer account?

What can I do if I have forgotten my password?

How can I create an account?

Question 31

How can I unsubscribe from the newsletter?

Accepted Answer

If you no longer wish to receive our newsletter, you can unsubscribe free of charge at any time:

Via your customer account (if you are a registered customer)

Log in to your account and open up the newsletter settings.
Unsubscribe from the newsletter.

Via the newsletter itself
In each newsletter, you will find a link at the bottom that lets you unsubscribe.

For technical reasons, it can take up to 48 hours to process your request to unsubscribe. It is possible that you will receive further issues of the newsletter during this period.

How do I delete my customer account?

What can I do if I have forgotten my password?

How can I create an account?

Benefits of creating an account

Question 32

How can I create an account?

Accepted Answer

You can set up a free customer account at any time in the following ways:

Just after you have placed an order
Using the registration form at https://www.birkenstock.com/ae/register

You will be directed to a form, where you can enter your name, e-mail address, postal address, and a password of your choice. We will send you an e-mail once your registration has been confirmed.

How can I unsubscribe from the newsletter?

How do I delete my customer account?

What can I do if I have forgotten my password?

Benefits of creating an account

Question 33

What can I do if I have forgotten my password?

Accepted Answer

Open the log-in area (https://www.birkenstock.com/ae/login) and click on "Forgotten password." Then enter your e-mail address. You will then receive an e-mail containing a link that lets you reset your password.

How can I unsubscribe from the newsletter?

How do I delete my customer account?

How can I create an account?

Benefits of creating an account

Question 34

How do I delete my customer account?

Accepted Answer

We’re sorry to hear that you want to delete your BIRKENSTOCK customer account. We hope that you were satisfied with our offers and products. How to permanently delete your customer account:

1. Log in to your customer account.
2. Click on “My Profile” in the left column.
3. Select “Delete Account” and enter your password.
4. Click on “Delete Account”.

Please note:
It may take a few days until the deletion of your customer account is completed. If you placed orders with us via your customer account, we are only entitled to completely delete your order details upon expiry of the statutory retention periods. The deletion of your customer account does not affect your newsletter settings or other data.

Unsubscribe from the newsletter

Data deletion form

How can I unsubscribe from the newsletter?

What can I do if I have forgotten my password?

How can I create an account?

Benefits of creating an account

Question 35

Where can I find information on the various footbed types?

Accepted Answer

You will find information on the original BIRKENSTOCK footbed and the Blue Footbed here: https://www.birkenstock.com/ae/things-to-know/footbed/

For particularly sensitive feet, BIRKENSTOCK offers a range of models with an integrated soft footbed. You can find more information on the soft footbed here: https://www.birkenstock.com/ae/things-to-know/footbed/#softfootbed

You can find a list of all models with a soft footbed here: https://www.birkenstock.com/ae/search?q=softfootbed

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 36

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Accepted Answer

We recommend you should break in a new pair of BIRKENSTOCK shoes slowly. Start by wearing them around your house and increase the time you wear them gradually. It can take time for your foot to adjust to the contours of the footbed, and for the cork/latex to flex and mould. Ideally an hour or two at a time until you feel comfortable to increase to a longer period.

How do I know if I need a regular or a narrow width?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 37

The footbed of my Birkenstocks has gotten dirty. What can I do?

Accepted Answer

The footbed can be cleaned using leather shampoo and a little bit of water. Brush up with a leather brush once dry.

Please only use a damp cloth to clean Exquisite footbeds.

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

Question 38

How do I care for the upper material of my BIRKENSTOCK shoes?

Accepted Answer

Please note the following information on caring for your BIRKENSTOCK products.

Fabric upper

Light soiling: wipe the shoes with a damp sponge or cloth and leave them to dry at room temperature.
Heavy soling: wipe the shoes with a damp sponge and soapy water (lots of soap, little water). Then stuff the shoes with newspaper and leave them to dry at room temperature for at least 36 hours.

Birko – Flor

Depending on the degree of soiling, wipe with a dry or damp lint-free cloth. No shoe polish is necessary.

Nubuck leather/suede

You can remove dirt and dust with a standard rubber nubuck brush and/or a lint-free cloth.
You should regularly nap the upper with a rubber nubuck brush and leave the shoes to dry at room temperature in order to retain their absorbent properties.
Treat the product regularly with a colorless waterproofing spray.

Smooth leather

You can remove dust and dirt with a lint-free cloth.
Scratches can be smoothed out with conventional shoe polish.
In the event of salt and water stains, start by leaving the shoes to dry fully at room temperature and then wipe away the stains with a damp cloth. If necessary, smooth over with shoe polish in the same color as the leather.

Oiled leather

The fibers can be straightened with the rubber side of a nubuck brush.
Treat the oiled leather on an alternate basis with standard leather wax and leather grease as per the manufacturer’s instructions. Always apply care products extremely sparingly.
Individual water and grease stains, as well as scratches, can be removed by rubbing the leather with the ball of the hand.
Only remove dust with a lint-free cloth.

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 39

Do you offer any sizing information?

Accepted Answer

Yes, we do offer sizing assistance, you can find sizing guides at https://www.birkenstock.com/ae/things-to-know/fit-guide/.

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 40

Do you also offer vegan shoes?

Accepted Answer

Yes. Numerous BIRKENSTOCK models are also available in a vegan version. Click on the following link to browse our vegan models: https://www.birkenstock.com/ae/vegan/

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 41

Where can I find details of the various materials (e.g. Birko-Flor)?

Accepted Answer

You can find comprehensive information on our materials here: https://www.birkenstock.com/ae/things-to-know/materials/.

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 42

How do I know if I need a regular or a narrow width?

Accepted Answer

When you first try a pair of BIRKENSTOCK shoes they may seem large and roomy. Once you take into consideration how a BIRKENSTOCK fits and that its design is not like a narrow fashion shoe but is meant to encourage your toes to spread outwards naturally, you should be able to gauge the correct width. You can adjust and tighten the straps in a sandal, if the straps are still too loose on your foot you can have extra holes punched in the strap or if there is significant room on either side of your foot in the footbed you are most likely a narrow. In a narrow fitting you should still have some space along the sides of your feet and they should not ride up along the side rims of the footbed. You can find the width measurements in the size guide https://www.birkenstock.com/ae/things-to-know/fit-guide/.

On the footbed of all BIRKENSTOCK shoes there is a little printed footprint. The narrow width has a solid footprint; the regular width has an outline of a footprint.

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 43

Where can I buy gift certificates?

Accepted Answer

Unfortunately, we do not offer BIRKENSTOCK e-mail gift certificates in your country.


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Question 44

Do you have a physical store?

Accepted Answer

Please have a look at our store locator for help: Storefinder.

I don’t see my question in the list.

Question 45

I don’t see my question in the list.

Accepted Answer

If you do not find the answer to your question, you can use the contact form to get in touch with us at any time.

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