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FAQ

Frequently asked questions

How do I delete my customer account?
We’re sorry to hear that you want to delete your BIRKENSTOCK customer account. We hope that you were satisfied with our offers and products. How to permanently delete your customer account:

1. Log in to your customer account.
2. Click on “My Profile” in the left column.
3. Select “Delete Account” and enter your password.
4. Click on “Delete Account”.

Please note:
It may take a few days until the deletion of your customer account is completed. If you placed orders with us via your customer account, we are only entitled to completely delete your order details upon expiry of the statutory retention periods. The deletion of your customer account does not affect your newsletter settings or other data.

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