Notes:

Revocation form

(If you want to cancel the contract, please complete this form and send it back.)

Birkenstock digital GmbH
Burg Ockenfels
53545 Linz am Rhein
Germany

Tel.: +385 (0) 20770044

E-Mail: customerservice.hr@birkenstock.com
 

I/we (*) hereby give notice that I/We (*) cancel my/our (*) contract for the purchase of the following goods (*).

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in the case of notification on paper)

Date

(*) Delete inapplicable

 

3.2 Additional information on how a revocation might be processed:

Should you revoke the contract, you can use the return sticker enclosed with your parcel. If you cannot find the return sticker, you can request it from our customer service.

Please do not send ordered goods back to us on a freight collect basis or without informing us. If you send back goods to us on a freight collect basis, we will charge you for the costs of the return shipment that we actually incur and you agree that we may deduct such costs from the refund amount.

If you have any questions or in cases of doubt, please contact our customer service at:

Tel.: +385 (0) 20770044

E-Mail: customerservice.hr@birkenstock.com

Please note the following additional information:

Following a revocation, it might be technically impossible to refund payments received from you via the same payment method in some exceptional cases. In this case, we will agree the refund with you via another common payment method. Whatever the case may be, you will not incur any further costs.

Your statutory right of revocation pursuant to section 3.1 remains unaffected by the information and notes in this section 3.2.

 

4. Contract Language. Contract Confirmation Text

The contract is concluded in English. The contract text will not be stored by us and cannot be accessed via our website after the completion of the order process. You will receive a confirmation of the contract concluded with us on a durable medium at the time of delivery at the latest.

 

II. OTHER GENERAL TERMS AND CONDITIONS

The following terms and conditions apply to all orders placed via the website www.birkenstock.com/pt. The GTC valid at the time of the order shall apply.

 

1. Prices / availability / delivery restrictions

Our prices include the statutory value-added tax valid at the time of the order. We charge a shipping fee. For standard delivery in Croatia, we charge 9.95 €. Please refer to our table of shipping costs for information on the applicable conditions.
From an order value of at least 110 €, we will deliver the goods free of charge to any delivery address in Croatia (standard delivery).

Please note that in certain cases, we can only offer special offers for a limited period. Moreover, all offers are subject to availability. The availability of a product depends on the customer's requirements (size, colour, etc.) and is indicated for the respective product.

 

2. Payment terms

2.1 Accepted payment methods / general provisions

The goods may be paid for by means of one of the following payment methods:

• Credit card
• PayPal
• PayPal Express
• Apple Pay

Regardless of the selected payment method, you will receive an invoice by e-mail. The order overview in the shop cannot be used as an invoice.

2.2 Credit cards

In the case of payment by credit card, the amount will be charged upon dispatch of the goods. We accept Visa, MasterCard and American Express credit cards.

2.3 PayPal & PayPal Express

Alternatively, the payment can be made with the online payment service PayPal. For payments with PayPal, the buyer merely needs a free PayPal account. To open an account on www.PayPal.hr, the buyer merely needs to enter his financial details once. For every further payment, s/he merely needs to log in to her or his PayPal account. Payments are always free of charge for buyers and are collected from the credit on the PayPal account, by direct debit or from the credit card specified in the account.

2.4 Apple Pay

The payment method Apple Pay is a payment method offered by Apple Inc. Your account is charged upon the dispatch of the goods.

 

3. Delivery terms

Delivery date: Provided that your order is accepted, the ordered goods will usually be delivered within 4 - 6 working days.

The delivery will be made to the delivery address specified by the customer. This address must be within Croatia. You will be informed by e-mail about the dispatch. The shipment will be handled by parcel services. The risk of accidental loss of the ordered goods passes to the customer as soon as the goods are handed over to him/her or the person they designated, who is not the carrier, or if they are in default of acceptance.

For entrepreneurs, the risk shall pass to the buyer as soon as we hand the goods over to the forwarder, carrier or another person carrying out the shipment.

We may make partial shipments insofar as you can reasonably be expected to accept such. Should partial shipments be made, we will bear any additional shipping costs.

 

4. Acceptance of the goods

To deliver your order, we make use of parcel services. In the event of delivery of damaged goods, please, proceed as follows. If possible, report the damaged goods immediately to the parcel service employee and document the degree and scope of the damage. This does not limit your warranty rights.

You may refuse the acceptance of damaged goods or send such goods back to us. To do so, please, return the enclosed return form. Please, feel free to contact our customer service, if you have any questions.

Contact details of our customer service:
Tel.: +385 (0) 20770044
E-Mail: customerservice.hr@birkenstock.com

 

5. Lien

All goods delivered by us remain our property until full payment is made. To assert our lien, we may demand the immediate surrender of the goods subject to lien under exclusion of any right of retention, unless the counterclaims are undisputed or have been legally established.

 

6. Liability for defects

If the goods are damaged or have other defects (e.g. incomplete shipment), you shall have the statutory warranty rights against us. The statutory warranty period is 24 (twenty-four) months, starting from the day on which the goods are handed over to you.

For entrepreneurs, the statutory warranty period is 12 (twelve) months, starting from the day on which the goods are handed over to you. This shorter period of limitation shall not apply in the case of fraud, if properties guaranteed by us are missing, in cases of injury to life, body or health, for which we are responsible, and for any damage caused by us by gross negligence. In such cases, the statutes of limitation shall apply exclusively.

 

7. Liability

7.1 Birkenstock digital GmbH shall be fully liable for any damage from the injury to life, body or health resulting from a breach of obligations on the part of Birkenstock digital GmbH or a legal representative or agent of Birkenstock digital GmbH, as well as for any damage caused by the absence of properties guaranteed by Birkenstock digital GmbH.

7.2 Birkenstock digital GmbH shall be fully liable for any damage caused by Birkenstock digital GmbH or by a legal representative or agent of Birkenstock digital GmbH by intent or gross negligence.

7.3 In the event of a breach of material contractual obligations by slight negligence, the liability of Birkenstock digital GmbH shall be limited to the foreseeable damage typical for the contract, except in the cases specified in paragraphs 7.1 and 7.5. Material contractual obligations are obligations, whose fulfilment is essential to the due performance of the contract and on whose fulfilment a party may always rely.

7.4 Every further liability for damages is excluded, including but not limited to strict liability.

7.5 The liability under the applicable statutory provisions on product liability remains unaffected.

 

8. Default / right of retention

In the case of default of payment, we may charge default interest at the statutory interest rate.

Further damage due to default may be asserted, even if the interest claims are asserted according to this section 8.

The customer shall have a right of retention only (i) insofar as it is based on the same contractual relationship and/or (ii) insofar as the counterclaims underlying the asserted right of retention are undisputed or have been legally established.

TA default interest rate of eight (8) percentage points over the basis interest rate and the exclusion of the retention rights shall apply for entrepreneurs, unless the counterclaims, on whose basis the right of retention is asserted, are undisputed or have been legally established.

 

9. Miscellaneous

Contracts under these terms and conditions shall be governed by the laws of the Federal Republic of Germany, under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of law applies only insofar as the protection provided is not withdrawn by compulsory provisions of the law of the country in which the consumer habitually resides.

The place of fulfilment and jurisdiction towards entrepreneurs is Munich, Germany.

Information according to the German Alternative Dispute Resolution Act
There is no obligation and no willingness to participate in a dispute resolution procedure before a consumer mediation body.

We agree to the voluntary online alternative dispute resolution procedure available via the EU Commission Online Dispute Resolution Platform at: www.ec.europa.eu/consumers/odr.

 

9.1 Shipping costs

The prices quoted on the product pages contain the statutory value-added tax and other price components. In addition to the prices quoted, we charge EUR 9.95 per order for the delivery in Croatia. From an order value of at least 110 €, we will deliver the goods free of charge within Croatia (standard delivery).