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FAQ

Frequently asked questions

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?
We’re sorry to hear about the issue with your Birkenstock's. Unfortunately, we’re unable to assist directly with this matter. Please return the product along with your receipt to the place of purchase, where they’ll be able to assist you further.

If you have any additional questions or concerns, feel free to contact us. We’re happy to help!

I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

Can I get my BIRKENSTOCK product repaired? If so where?

Contact Customer Service