Please note:

Pursuant to Section 312g (2) no. 1 of the German Civil Code (BGB), unless otherwise agreed by the parties, the right of withdrawal does not exist for contracts for the supply of goods that are not pre-fabricated and the production of which is governed by an individual choice of, or decision by, the consumer, or that are clearly tailored to personal needs of the consumer. Further, as per Section 312g (2) no. 3 BGB, the right of withdrawal does not exist for contracts for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery.

Cancellation form template

(If you wish to cancel the contract, please fill in this form and send it back to us.)

To
Birkenstock Europe GmbH
Burg Ockenfels
53545 Linz am Rhein, Germany

Phone: +358 (0) 974790565
Email: customerservice.fi@birkenstock.com
 

I/we (*) would hereby like to cancel the contract concluded by me/us (*) regarding the purchase of the following goods (*)/the performance of the following services (*)

Ordered on (*)/received on (*)

Name(s) of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of notice by letter)

Date

(*) Please delete where appropriate

 

3.2 Additional information on the processing of a cancellation:

If you wish to exercise your right of withdrawal, you will need to use the returns process to generate a returns label online.
Your statutory right of withdrawal pursuant to 3.1 shall remain unaffected by the information and notes as per this section, 3.2.

 

4. Other information (possibility of corrections, saving of the text of the contract, language of the contract)

The text of the contract is not saved by us and is not accessible after the completion of the order process. However, you have the possibility to print out the order details immediately after submitting the order. The contract is concluded in German. Before submitting your order, i.e. before clicking on the “Submit order” button, you will have the opportunity to check and correct any errors in the information you entered. Please review your order carefully.

 

II. Additional General Terms and Conditions (GTC) of Birkenstock Europe GmbH

The following conditions apply for all orders via the website www.birkenstock.com/fi-en. The GTC applicable at the time of the order apply.

 

1. Prices / availability / delivery restrictions

Our prices include the statutory VAT applicable at the time of order placement. Unless explained otherwise, we charge a fixed shipping fee. The latest conditions regarding shipping costs and any applicable free delivery thresholds will be made known during the ordering process.

Please note that we sometimes only offer special promotions for a limited period of time. Furthermore, offers depend on availability. The availability of a product can vary depending on the requests of the customer (size, color etc.), but is shown for each product.

 

2. Payment conditions

2.1 Accepted payment methods / general conditions

As regards the payment of your products, you can choose between the following accepted payment methods:

• Credit card
• PayPal
• PayPal Express
• Apple Pay
• Gift Certificate

Irrespective of the chosen payment method, you will receive an invoice via email.

2.2 Gift certificates

Gift certificates and their balance can only be redeemed before the completion of the order process. A subsequent set-off is not possible. The balance of a gift certificate is not paid out in cash and does not bear interest.

 

3. Terms of delivery

Delivery date: If the order is accepted, we will deliver the items you ordered within 6 to 9 business days.

The delivery is made to the delivery address indicated by the customer. The address must be in Finland. You will be informed of the dispatch via email. The goods will be delivered by a parcel service. The risk of accidental loss of the ordered goods passes to the customer as soon as the goods are handed over to the customer (Sec. 446 sent. 1 BGB) or if the customer is in default of acceptance (Sec. 300 para. 2 BGB).

Notwithstanding Section 446 s. 1 BGB, Section 447 BGB shall apply to traders within the meaning of Section 14 BGB as regards the devolution of risk.

We are entitled to make partial deliveries insofar as these are reasonable. If we make partial deliveries, we shall bear any additional shipping costs incurred.

 

4. Acceptance of the goods

We use parcel services to dispatch your order. Should a shipment received by you be damaged, we kindly ask you to do as follows: If possible, complain about the damaged shipment immediately vis-à-vis the employee of the parcel service and document the level and scope of the damage. Your warranty rights will not be restricted by this

You may refuse acceptance of damaged goods or may return the goods to us. Please use the attached returns form for returns or in the event of withdrawal from a contract. Please contact our Customer Service department if you have any questions or initiate a return via our website using the necessary documentation.

 

5. Retention of title

We retain the title to any and all goods delivered by us until the receipt of payment in full. To assert our retention of title, we are entitled to demand the surrender of goods subject to retention of title under exclusion of all rights of retention.

 

6. Liability for material defects

If the goods are damaged or have any other defect (e.g. incomplete delivery), you are entitled to exercise the statutory warranty rights vis-à-vis us.

 

7. Liability

1. Birkenstock Europe GmbH is liable without any limitations for damage caused by injuries to life, body or health which result from a breach of duty by Birkenstock Europe GmbH, a statutory representative or vicarious agent of Birkenstock Europe GmbH as well as for damage caused by the lack of a characteristic guaranteed by Birkenstock Europe GmbH.

2. Birkenstock Europe GmbH is liable without any limitations for damage intentionally or grossly negligently caused by Birkenstock Europe GmbH or a statutory representative or vicarious agent of Birkenstock Europe GmbH.

3. In case of a violation of essential contractual obligations caused by slight negligence, Birkenstock Europe GmbH is liable except for cases stipulated in paras. 1 and 5 limited to the amount of the foreseeable damage typical for such contracts. In the abstract, essential contractual obligations are those obligations which enable the proper performance of the contract in the first place and on the fulfillment of which a contractual party can usually rely.

4. Any other liability for damages is excluded, in particular liability without fault.

5. Liability under the German Product Liability Act (Produkthaftungsgesetz, ProdHaftG) remains unaffected.

 

8. Default / right of retention

If you are in arrears with payment, we reserve the right to charge statutory interest.

 

9. Final provisions

The laws of the Federal Republic of Germany under exclusion of the UN convention on the international sale of goods apply to contracts under these conditions.

Vis-à-vis entrepreneurs, place of performance and jurisdiction is always München (Munich), Germany.

Information pursuant to the Act on Alternative Dispute Resolution in Consumer Matters (Verbraucherstreitbeilegungsgesetz, VSBG)
There is no obligation and no willingness to participate in a dispute resolution procedure before a consumer conciliation body.

EU Commission online dispute resolution: www.ec.europa.eu/consumers/odr

 

10. Shipping costs

The prices indicated on the product pages include statutory VAT and any other price components. In addition to the prices indicated, we charge 4,95 € per order for shipment in Finland. Starting at a minimum order value of 120,00 €, we deliver products via standard delivery in Finland free of charge.

 

III. Gift certificates and gift certificate redemption

1.

Gift certificates are vouchers which you can purchase in the Birkenstock online shop (www.birkenstock.com/gb). Gift certificates are sent by email to the email address specified. They may only be used for items in the Birkenstock online shop (www.birkenstock.com/gb), but may not be used to buy other gift certificates. When a gift certificate is redeemed in the Birkenstock online shop, an automatic check is performed to determine whether the gift certificate is registered as valid in the system, i.e. has not been revoked or has not already been redeemed. Partial redemption of a gift certificate is possible (see 1.2 on (remaining) balance). If the balance of a gift certificate is not sufficient for a purchase, the remaining balance can be settled by means of the payment methods offered. Gift certificates may not be redeemed in Birkenstock stores or with Birkenstock retailers.

 

1.1.

Gift certificates and their balance can only be redeemed before the completion of the order process. A subsequent set-off is not possible. The balance of a gift certificate is not paid out in cash and does not bear interest. In order to check the current balance of the certificate, please visit www.birkenstock.com/fi-en/check-giftcard/

1.2.

It is possible to redeem more than one gift certificate for a purchase.

2. Refund

If you used a gift certificate for your purchase and returned the products, you will receive a new gift certificate for the amount for which you redeemed the certificate in the amount of the value of the returned goods.

3. Validity

The gift certificate and its balance can be redeemed until the end of the third year after the year in which the certificate was bought.

4. Transferability

The gift certificate is transferable. The seller can perform with discharging effect to the respective owner.

5. Loss

In case of loss or theft of your gift certificate, please contact our customer service at customerservice.fi@birkenstock.com. The customer service will then block the gift certificate. If the balance of the gift certificate has not yet been used, you will be reimbursed for the balance in the form of a new gift certificate. In this case, the old gift certificate will no longer be valid.