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Frequently Asked Questions (FAQ)
I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?
We’re sorry to hear about your Birkenstock’s. Unfortunately, we cannot assist you directly on this matter. Please return to the store where you made your purchase with the product and receipt so that they can assist you accordingly.

If you have any further queries please do not hesitate to contact us.

I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

Can I get my BIRKENSTOCK product repaired? If so where?