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Frequently Asked Questions (FAQ)
I bought a BIRKENSTOCK product online and it is defective, how do I proceed?
We’re sorry to hear about your BIRKENSTOCK product. We conduct intensive quality checks in line with the highest standards. However, if you receive an item that is not in perfect condition, you can, of course, return it to us free of charge. Simply use the existing returns process.

Can I get my BIRKENSTOCK product repaired? If so where?

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?