RETURN POLICY

• Footwear may be returned in its original purchase condition and packaging, within 30 days of delivery. All returns are subject to inspection.


• Due to the nature of shoecare and care essentials items, we are unable to accept returns. This allows us to uphold the highest standards of product integrity and quality.


• If you would like to return an item, please go to www.birkenstock.com/ph/returns and follow the instructions.


• After inspecting your return, we will issue a credit for the merchandise to the original payment method used. Please allow 2-3 weeks for the processing of your refund.


• Products purchased on www.birkenstock.com/ph must be returned online at www.birkenstock.com/ph/returns. They cannot be returned to a Birkenstock store or authorized retailer.

AUTHORIZED RETAILER RETURNS

• Products purchased from a Birkenstock authorized retailer, or another online retailer cannot be returned online at www.birkenstock.com/ph or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.

HOW DOES RETURNS WORK?

• Follow the return instructions provided in your email.
• Pack the items securely in their original packaging or a suitable box to protect them during transit.
• Write your order number on the original brown box packaging.
• Our courier partner will collect your return on the scheduled pickup date provided by email.

• Pack the items securely in their original packaging or a suitable box, ensuring that the package is properly protected and sealed.
• Print and attach the return label provided in your email to the outer packaging. Ensure the label is clearly visible.
• If you are unable to print the label, write your order number and return tracking number on the outer packaging.
• Bring your package to your nearest J&T Express drop-off location. Inform the return personnel that the package should be sent to the ZPH Warehouse. Our designated carrier will handle the return from there.