Welcome to BIRKENSTOCK customer service

Use the dropdown menus below to find the right contact.

Shop customers

You will find answers to the most frequently asked questions under FAQ. We recommend that you take a look there first, as you will likely find the answer to your question there.

Contact Birkenstock

If you do not find the answer, you can, of course, contact our customer service department by phone or send a message using the following contact form:

+30 (0) 2111 9867 67
At the local rate from a landline. Prices for cellphone calls may vary.
9 a.m.–9 p.m. Monday through Friday,
11 a.m.–7 p.m. Saturdays

Your message to Birkenstock

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Specialist footwear retailers, suppliers and applicants

Contact Birkenstock

  • Questions about products: +49 (0) 2683 9359 1100
  • Suppliers: +49 (0) 2683 9359 1199
7:30 a.m.–6 p.m. Monday through Friday,
9 a.m.–12 p.m. Saturdays