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FAQ

Frequently asked questions

How do I know if I need a regular or a narrow width?
When you first try a pair of BIRKENSTOCK shoes they may seem large and roomy. Once you take into consideration how a BIRKENSTOCK fits and that its design is not like a narrow fashion shoe but is meant to encourage your toes to spread outwards naturally, you should be able to gauge the correct width. You can adjust and tighten the straps in a sandal, if the straps are still too loose on your foot you can have extra holes punched in the strap or if there is significant room on either side of your foot in the footbed you are most likely a narrow. In a narrow fitting you should still have some space along the sides of your feet and they should not ride up along the side rims of the footbed. You can find the width measurements in the size guide https://www.birkenstock.com/gr-en/things-to-know/fit-guide/.

On the footbed of all BIRKENSTOCK shoes there is a little printed footprint. The narrow width has a solid footprint; the regular width has an outline of a footprint.

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Contact Customer Service