How do returns work?
Once you have received an item, you can return it to us free of charge within 30 days. Simply follow these steps:
1. Register your return here
2. Select the items which you would like to return and indicate a reason for your return. You can then choose your preferred carrier.
3. Generate your QR code or print the return label.
4. Pack the items and preferably use the original packaging.
5. Hand the package over to the carrier and track the status of your return by email.
WHAT HAPPENS NEXT?
Your package will be delivered to our warehouse and will be reviewed there. If you have already paid for the item(s), we will refund the amount via the original payment method.
Can I get an exchange?
How do I get a refund for the returned items?
How much time do I have to return the items?
How long does the refund normally take?
Are returns free of charge?
I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
1. Register your return here
2. Select the items which you would like to return and indicate a reason for your return. You can then choose your preferred carrier.
3. Generate your QR code or print the return label.
4. Pack the items and preferably use the original packaging.
5. Hand the package over to the carrier and track the status of your return by email.
WHAT HAPPENS NEXT?
Your package will be delivered to our warehouse and will be reviewed there. If you have already paid for the item(s), we will refund the amount via the original payment method.
