RETURN

HOW DO I RETURN?

After you have received an item you have 30 days to return it to us. To ensure that this process is quick and seamless, please note the following:

1. Register your return on

https://www.birkenstock.com/it-en/returns/

2. Select the items you want to return in our easy-to-use online return center.

3. Generate your QR Code or print your return label.

4. Pack the items you would like to return. We suggest using the same box or boxes that your original order was packed in, to protect the environment. Make sure that all previous labels and stickers are removed from the exterior of the parcel.

5. Bring your closed parcel to the corresponding carrier. You will find the name of the carrier assigned to your return on the return label.

6. Stay up to date. You will receive updates on the status of your return via Email.

7. Our main warehouse receives your parcel. We will process your return and issue an order for the refund of your returned items.

7. Your return arrives at the national distribution center in your country. There, we will process your return and issue an order for the refund of your returned items.

8. Receive your refund. When we process your return you will receive an email confirming the refund for your return.