You can find answers to our most frequently asked questions here.
How do returns work? I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you? Are returns free of charge? Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa? Show more
Where can I find information on the various footbed types? Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair? The footbed of my Birkenstocks has gotten dirty. What can I do? How do I care for the upper material of my BIRKENSTOCK shoes? Show more