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PAYMENT METHODS

We offer the following payment methods in the BIRKENSTOCK online shop:

PayPal allows you to pay easily and securely. You will be forwarded to PayPal during the ordering process. If you are already registered with PayPal, you can log in there and pay via your PayPal account. PayPal also offers the option for processing a payment as a guest without registering.


You can conveniently pay in the BIRKENSTOCK online shop by credit card. We currently accept American Express, Master Card, Visa Card and Diners Club. We credit the refunds for your returns to your credit card account.

An integrated SSL procedure ensures the security of the data transmitted during credit card payments.

If your credit card provider participates in the 3D Secure process (security process and authentication of your credit card), you may be asked to enter your PIN at the end of your order. If you have questions about registering for the 3D Secure process, please contact your credit card provider directly.

Due to an EU directive, we are obliged to carry out 2-factor authentication when processing credit card payments.

Payments need to be approved by 2 factors. These can be knowledge factors (e.g. password or pin), possession factors (e.g. mobile phone) or biometric factors (e.g. fingerprint).

Wenn noch nicht geschehen, kontaktieren Sie bitte Ihre Bank und fragen nach den dort angebotenen Methoden zur Authentifizierung. Das kann ein Code sein, der über SMS oder E-Mail verschickt wird oder ein Fingerabdruck in einer Banking-App. Sobald der Prozess in die Wege geleitet ist, werden Kartenzahlungen noch sicherer.

For customers that do not have a smartphone, there are alternative identification processes, e.g. using a TAN generator or sending the PIN via SMS.

The services offered depend on the relevant credit institutions.


Cash on delivery:
Subject to the limits on cash payments under the applicable laws, you may pay by cash when the relevant product is delivered to you. If you chose this payment method, additional costs may apply, including an additional transfer fee equal to 3,90 € applied by the forwarder.


Apple Pay is a quick and comfortable payment provider for Apple devices. For the use of Apple Pay a credit card from a bank, which cooperates with Apple, is required. You are able to pay via Apple Pay directly in the cart.