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FAQ

Frequently asked questions

What payment methods are available?
In our BIRKENSTOCK Online Shop, you can choose from a wide range of secure payment methods:

  • Credit card (Visa + MasterCard + American Express)
  • PayPal
  • PayPal Express
  • Payment against invoice
  • Apple Pay
  • iDeal


Payment against invoice – when do I have to transfer the amount by, and where to?

If you have selected the “payment against invoice” option, you will receive the invoice as a PDF file (together with the shipping confirmation) and as a hard copy enclosed with your shipment. The amount is payable within fourteen (14) days of the invoice date.

You will find all further information on payment against invoice on the following page: payment against invoice.



Why am I not able to select "payment against invoice"?

Sometimes, payment against invoice is not possible. This may be due to one of the following reasons:

  • The billing and delivery addresses do not match.
  • Delivery at a Packstation


In this case, we will be happy to change the payment method to “cash on delivery.” This will enable us to continue processing and delivering the order.



You can find more detailed information on the available payment methods here: overview of payment methods.