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Welcome to BIRKENSTOCK customer service

Use the dropdown menus below to find the right contact.

Questions from online shop customers

You will find answers to the most frequently asked questions under FAQ. We recommend that you take a look there first, as you will likely find the answer to your question there.

Contact Birkenstock

If you do not find the answer, you can, of course, contact our customer service department by phone or send a message using the following contact form:

At the local rate from a landline. Prices for cellphone calls may vary.
9 am – 9 pm Monday through Friday,
11 am – 7 pm Saturdays

We will reply within 2 to 3 working days.

CONTACT OUR CUSTOMER SERVICE


We’re currently experiencing a technical issue preventing some customers from receiving order confirmation emails and gift cards.

Order confirmations: Please wait up to three business days; you should receive a shipping confirmation email once your order has been shipped. If that is not the case, please reach out to customer service using the contact form below.

Gift cards: If you haven’t received your gift card, please contact our customer service team using the contact form below  — we are happy to resend it to you.

Thank you for your patience!

Questions from store customers, retailers, suppliers and job applicants and questions about the Birkenstock brand

Contact Birkenstock

7:30 am &ndash 6 pm Monday through Friday,
9 am – 12 pm Saturdays