Welcome to BIRKENSTOCK customer service
Use the dropdown menus below to find the right contact.Questions from online shop customers
You will find answers to the most frequently asked questions under FAQ. We recommend that you take a look there first, as you will likely find the answer to your question there.
Contact Birkenstock
If you do not find the answer, you can, of course, contact our customer service department by phone or send a message using the following contact form:
Dear BIRKENSTOCK Customer,
Due to our annual stocktaking, we are currently unable to process your return in the usual speedy fashion.
Please bear with us.
At the local rate from a landline. Prices for cellphone calls may vary.
9 am – 9 pm Monday through Friday,
11 am – 7 pm Saturdays
11 am – 7 pm Saturdays
Your message to Birkenstock
Questions from store customers, retailers, suppliers and job applicants and questions about the Birkenstock brand
Contact Birkenstock
- Questions about products: +49 (0) 2683 9359 1100
- Suppliers: +49 (0) 2683 9359 1199
7:30 am &ndash 6 pm Monday through Friday,
9 am – 12 pm Saturdays
9 am – 12 pm Saturdays