My Order

• Can I cancel or amend my order?
• Can I also place an order by chat, phone, or mail?
• Why haven’t I received confirmation of my order?
• What happens once an order is completed?
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Payment

• What payment methods are available?
• When will I be charged for my order?

Customer Account & Newsletter

• Benefits of creating an account
• How can I unsubscribe from the newsletter?
• How can I create an account?
• What can I do if I have forgotten my password?
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Product Information

• Where can I find information on the various footbed types?
• Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?
• The footbed of my Birkenstocks has gotten dirty. What can I do?
• How do I care for the upper material of my BIRKENSTOCK shoes?
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Cash on Delivery

• Are there extra charges for using COD?
• Can I cancel or amend my COD order before delivery?
• Can I pay using card or digital wallets on delivery?
• How do I initiate a return for a COD order?
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Shipping and Delivery

• How much does shipping cost?
• Can I ship to multiple addresses?
• Do you ship internationally?
• How long will it take for my order to arrive?
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Return

• Are returns free of charge?
• How long does the refund normally take?
• How much time do I have to return the items?
• How do I return an item?
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Product & Stock

• I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?
• How can I recognize a fake BIRKENSTOCK website?
• I think I may have received a fake product.
• My size/width/favorite model is no longer available.
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Other

• I don’t see my question in the list.

Care Essentials FAQ

• Where are Birkenstock Care Essentials made?
• Are Birkenstock Care Essentials certified?
• Do Birkenstock Care Essentials test on animals?
• Are Birkenstock Care Essentials made with natural ingredients?
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Faults and repairs

• Can I get my BIRKENSTOCK product repaired? If so where?
• I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?
• I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

Promotional Codes

• Where can I redeem promotional codes/voucher?