RETURN POLICY

• Footwear may be returned in its original purchase condition and packaging, within 15 days of delivery. All returns are subject to inspection.


• Due to the nature of shoecare and care essentials items, we are unable to accept returns. This allows us to uphold the highest standards of product integrity and quality.


• If you would like to return an item, please go to www.birkenstock.com/hk/returns and follow the instructions.


• After inspecting your return, we will issue a credit for the merchandise to the original payment method used. Please allow 2-3 weeks for the processing of your refund.


• Products purchased on www.birkenstock.com/hk must be returned online at www.birkenstock.com/hk/returns. They cannot be returned to a Birkenstock store or authorized retailer.

AUTHORIZED RETAILER RETURNS

• Products purchased from a Birkenstock authorized retailer, or another online retailer cannot be returned online at www.birkenstock.com/hk or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.

HOW DOES RETURNS WORK?

• Submit your return request online at www.birkenstock.com/hk/return


• You'll receive an email with the pickup date.


• Before the courier arrives, write down the Order Number on the original brown box packaging.


• Our courier partner will pick up the return order on the scheduled date.


• The returned items will be inspected at our warehouse.


• If the items are in their original condition, we'll issue a refund to your original payment method.


• Please allow 2-3 weeks for the refund to be processed.