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FREQUENTLY ASKED
QUESTIONS (FAQ)

How long does the refund normally take?

Your refund will be processed after your returned item has been received and inspected. As our refund partners independently manage your refunds, kindly contact your payment provider directly for any further updates on the status of your refund once it has been processed. Please allow 2-3 weeks for the processing of your refund.

How do returns work?

How do I get a refund for the returned items?

Can I get an exchange?

How much time do I have to return the items?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

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