RETURN INSTRUCTIONS
To initiate a return, please provide your order number and e-mail address in the fields below.
You can find the order number in the order confirmation email.
Please Note:
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Returns can only be accepted for an order placed at www.birkenstock.com/hk. If you purchased from an independent retailer or another online retailer, please return the product following their respective guidelines.
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Items purchased on www.birkenstock.com/hk cannot be returned to an independent retailer or another online retailer.
All orders can be returned within 15 days of delivery.
All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.