Are returns free of charge?
Yes, returns are free of charge. You will receive a pre-franked returns label with each shipment. You can use this label to return your items.
How do returns work? What do I have to do?
Can I get an exchange?
How much time do I have to return the items?
How long does the refund normally take?
I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
I have not received a returns label or have lost my returns label. Do I now have to pay for the return?
Similar questions
How do returns work? What do I have to do?
Can I get an exchange?
How much time do I have to return the items?
How long does the refund normally take?
I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
I have not received a returns label or have lost my returns label. Do I now have to pay for the return?
Help & contact
By email:
By phone: +385 (0) 20770044
(8am – 8pm Monday through Friday,
10am – 6pm Saturdays)
10am – 6pm Saturdays)