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Frequently Asked Questions (FAQ)
How do returns work? What do I have to do?
If, for whatever reason, you are not satisfied with your order, you can return unworn/unused items within 30 days. Please proceed as follows:

1.Complete the enclosed returns form. In order to continuously improve our products and services, we kindly ask you to state the reason why you are returning each item.

2. Place the item and the form in the parcel and seal it.

3.Affix the enclosed returns label to the parcel and hand it in at a UPS packing station. If you use the labels provided, you will incur no charge for returning the items.

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

I have not received a returns label or have lost my returns label. Do I now have to pay for the return?