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Frequently Asked Questions (FAQ)
I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
We are sorry to say that we are unable to accept returns from other domestic or international retailers and do not have control over independent retailers or their Returns Policy. This applies for the other retailers’ online shops as well as physical retail stores. Please contact the retailer you purchased your items from and return your goods to them according to their returns policy.

How do returns work? What do I have to do?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

I have not received a returns label or have lost my returns label. Do I now have to pay for the return?