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Frequently Asked Questions (FAQ)
Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
Please note that purchases from our online shop cannot be returned or exchanged in our BIRKENSTOCK physical shop, nor can complaints about such purchases be lodged in these locations.

Vice versa, purchases from our physical shops cannot be returned to our BIRKENSTOCK online shop and complaints about such purchases cannot be lodged there.

If you require to return a BIRKENSTOCK product purchased from our online store then please utilise the return label supplied with your order. If this has been lost, please contact us via our contact form and we can send you a new returns label.

Please note that we cannot refund or exchange any items purchased abroad or from other retailers. Please contact the retailer from whom you purchased the item and return the item according to the retailer's returns policy.

How do returns work? What do I have to do?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

I have not received a returns label or have lost my returns label. Do I now have to pay for the return?