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Frequently Asked Questions (FAQ)
I think I may have received a fake product.
If you have purchased your product from our BIRKENSTOCK website or one of our physical stores we can guarantee that all our products should be 100% genuine. If you are still unsure of the product, please return it to the place of purchase where they will be able to clarify the genuine quality of the product. If you have not purchased it from any of these and suspect that it is fake, please contact our customer services team and provide them with

  • Domain or URL of website
  • Date of purchase
  • Purchase price
  • Merchant name of seller as stated on your invoice/bank statement
  • Your credit card type (Visa, Mastercard, etc)
  • Pictures of product


Misleading advertising or the marketing of counterfeit products are at odds with our brand and are not in keeping with our understanding of our partnerships. Rather, they disappoint the customers and harm our brand. We therefore resolutely tackle such undesirable developments whenever they come to light. We see this as our duty as managers and as the representatives of our shareholders. Find out more about our fight against product piracy by following this link www.birkenstock-group.com/de/en/brand/product-piracy/.

Why can’t I find my favourite style anymore?

My size/width/favorite model is no longer available.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Where are your stores located?