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Frequently Asked Questions (FAQ)
Why can’t I find my favourite style anymore?
Generally, there are two reasons for why specific styles can’t be found on our website anymore: 1. Styles that are hard to find may have been seasonal items. Our seasonal items are usually only available in limited supply and for one season only. 2. The style you are looking for might be an old model, that isn’t available anymore. You may find one of our new styles that are similar to the one you are looking for. Keep an eye on the website as new stocks and sizes become available all the time.

Availability service

You can also use our availability service to be sent a reminder when an item is back in stock. Enter your e-mail address for the model you would like and we will let you know as soon as the item becomes available once again. You will find this option on all the product pages.

My size/width/favorite model is no longer available.

I think I may have received a fake product.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Where are your stores located?