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Frequently Asked Questions (FAQ)
I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?
We try to keep a large variety of styles, colours and sizes in stock that suit the majority of our customers and unfortunately it is impossible to stock absolutely everything. Foreign markets may have specific styles or colours made. BIRKENSTOCK has staple styles that are usually available all year round and also seasonal specials which are released and available in limited quantities.

Availability service
You can also use our availability service to be sent a reminder when an item is back in stock. Enter your e-mail address for the model you would like and we will let you know as soon as the item becomes available once again. You will find this option on all the product pages.

Why can’t I find my favourite style anymore?

My size/width/favorite model is no longer available.

I think I may have received a fake product.

Where are your stores located?