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How do I get a refund for the returned items?

As soon as we have received and processed your return, you will receive a confirmation via email. If you have already paid for the item(s), we will refund the amount via the original payment method.

How do returns work?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

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