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Welcome to BIRKENSTOCK customer service

Use the dropdown menus below to find the right contact.

Questions from online shop customers

You will find answers to the most frequently asked questions under FAQ. We recommend that you take a look there first, as you will likely find the answer to your question there.

Contact Birkenstock

If you do not find the answer, you can, of course, contact our customer service department by phone or send a message using the following contact form:

Dear BIRKENSTOCK Customer,

Due to our annual stocktaking, we are currently unable to process your return in the usual speedy fashion.

Please bear with us.

At the local rate from a landline. Prices for cellphone calls may vary.
9 am – 9 pm Monday through Friday,
11 am – 7 pm Saturdays

Your message to Birkenstock

* Mandatory field

Questions from store customers, retailers, suppliers and job applicants and questions about the Birkenstock brand

Contact Birkenstock

7:30 am &ndash 6 pm Monday through Friday,
9 am – 12 pm Saturdays