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FREQUENTLY ASKED
QUESTIONS (FAQ)

Can I cancel or amend my order?

Once an order is placed, we are unable to cancel or make any changes, including modifying the delivery or billing address, adjusting item sizes or widths, adding new products, or removing individual items.

Orders are processed quickly, and while we can’t provide an exact shipping timeline, our customer service team is happy to assist with any concerns. You can find our contact details in the Contact Us.

If your order has already been shipped, you can return it free of charge through our Online Return Center (ORC). Learn more about how to return your order here.

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?

What happens once an order is completed?

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