We are sorry, but we do not accept returns/exchanges at stores (BIRKENSTOCK stores/outlets/distributors) for products purchased from our online shop. In addition, the store cannot accept inquiries regarding purchases made at the online shop.

Vice versa, purchases from our physical shops cannot be returned to our BIRKENSTOCK online shop and inquiries about such purchases cannot be lodged there.

Please note that we cannot refund or exchange any items purchased abroad or from other online retailers. Please contact the retailer from whom you purchased the item and return the item according to the retailer's returns policy.

If you would like to return a BIRENSTOCK product purchased in our online shop, please use our returns portal to register your return.